![]() ![]() Q: How many ATM’s? Cap on = more than 1.500 Cap off = less than 1. Q: Wh ich is the best bank in the Benelux? Cap on = Cap off = Populair questions Inloggen (2577 gevraagd) waarom kan ik niet inloggen? ik kan niet inloggen kan niet inloggen Waarom kan ik niet inloggen zoals gewoonlijk waarom is internet bankieren nu ineens zo sloomĬonclusion Power to the customer … … what else is new? Q-go helps to listen and respond to customers in a better way than we used to. ![]() October 23: A lot of questions In 24 hours Q-go on ABN AMRO generated 24.650 questions 41 peaks of more than 50 question per minute… Het ABN AMRO Sustainable Impact Fund (AA SIF) neemt een belang in Lendahand zodat het crowdfundingplatform verder kan groeien in haar missie om armoede te bestrijden in opkomende landen door te investeren in mensen en hun bedrijven. Next steps Ph ase II: Better anwsers Ph ase III: Keyword dialogue Ph ase IV: CCC/Branches ( Ph ase V: Automatic chat) ( Ph ase VI: Voice self service) And : Real FAQ’s on category pages English version Tridion/Q-go connect or Next steps Ph ase II: Better anwsers Ph ase III: Keyword dialogue Redesign ABNAMRO.NL Q-go Implementation at ABNAMRO.NL Next steps October 23: First day results Some interaction… Agenda Power to the customer! What else is new? Martijn van Keulen Head Content & Design ABN AMRO NLĪBN AMRO NL Facts & Figures 21.800 employees 561 Bank shops 1.600 ATM’s In O ctober 2007 average daily unique vistors = 280.951 Peak: O ctober 25 unique daily visitors = 428.586 IDEAL transactions in september = 332.642 More than 500 million Internet bank transactions since january ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |